Terms:
1. Our standard terms of sale require prepayment for all merchandise. Payment by credit card is preferred. All credit card orders require advance payment. If credit card payments are not made in advance, a 3% charge will be added.
2. If the shipment is C.O.D., the C.O.D. charge will be added to the freight bill. Cash or a cashier’s check is required for payment.
3. Approved credit accounts will be paid net 30 days. If payment is not received within 60 days, we reserve the right to withdraw any discounts and charge the full published price. Accounts that are over 30 days late will accrue a late charge at an interest rate of 1.5% per month.
4. For overdue and delinquent accounts, the customer will be responsible for any fees required to collect the monies owed. This includes but is not limited to attorney fees, collection fees, travel requirements, court costs, etc.
5. All merchandise remains the property of Anchor Point Promotions until the account is paid in full. Until the account is paid, we reserve the right to reclaim the merchandise at any time.
Taxes:
Prices do not include sales and use tax. We will add sales tax on purchases by companies that request it. This includes some companies outside the state of California. All California sales tax will be computed at the Los Angeles County rate regardless of where your company is located within the state. Companies are exempt from sales and use tax if they have a certificate of exemption on file.
Freight:
1. Upon receipt, please inspect all merchandise and report any missing and damaged goods to the freight company representative or the driver immediately, and before signing for the delivery. Please contact us within 7 days of receiving missing or damaged merchandise and report the problem. We will help you as much as we can to resolve the problem. However, it is not our responsibility to replace or replenish any shipments that are caused by the freight company.
2. Prices to not include shipping to your final destination. Anchor Point Promotions can ship your merchandise in several ways. Please inform us of your schedule. We will route the shipment so it will be both economical and arrive on time.
3. We do not guarantee merchandise to arrive on time. If you require your merchandise to arrive at a specific time, please consult with us as one of the freight companies we contract with are able to guarantee shipment. If these freight companies are unable to meet the agreed upon delivery time, they will waive your freight charges.
4. All shipping costs, including the C.O.D. fee, will be added to the overall price unless agreed to in advance. We reserve the right to choose not to pay the freight bill in advance. However, if Anchor Point Promotions does pay the freight bill in advance, we will collect freight charges plus any applicable handling fees. If freight is not contracted to Anchor Point Promotions, we will collect a handling fee.
5. Unless agreed upon in advance, all shipments will ship from our warehouse in Santa Clarita, California 91350.
Packing List Policy:
1. Since most of our customers require delivery by a specific time, we recommend that the customer track the shipment. We can send copies of the packing list documents to you via email or fax. The packing list will NOT be included in the shipment. The packing list and bill of lading will be available to you one business day after the merchandise is shipped.
2. If you require a copy of the packing list prior to the merchandise being shipped, or you would like a packing list to accompany your shipment, please notify us in advance. Be aware that selecting this option will delay your shipment.
Returns and Warranty:
1. All returns must be authorized in advance. We will not accept unauthorized returns.
2. A 15% charge will be added if the return is not due to action by Anchor Point Promotions.
3. If you are returning merchandise, please prepay the freight. We cannot accept freight collect at our warehouse. Merchandise will be refused at the warehouse if the freight is collect.
4. Any returns or refunds must be requested within 30 days after the merchandise is shipped. If you do not contact us within 30 days, we will assume that the customer has accepted the merchandise.
5. Our commercial merchandise does not come with a warranty. Because tent setup requires site planning and evaluation, we provide no guarantee against tent failures.